SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
U***n –
The seller service was very warm, and when I asked the seller if she could make the sleeve removable and pay a certain additional fee, the seller immediately replied and made it for me for free.
U***h –
Perfect, although made according to my measurements, but not exactly fit my skin, the seller told me this problem when I placed the order.
U***a –
just so so !
Customer –
Our ceremony took place in the evening, so the dress shone brightly. The fabric is made of that little pearl and is beautiful. Have a corset on my chest to support my chest.
U***n –
It is indeed a beautiful dress that tests the bride’s figure. Luckily, I adapted to it perfectly and became the most beautiful bride. The seller customized the measurement for me for free and she did it very well.
5***r –
The dress is super😍Did not expect such good quality👍🏻
s***r –
The sleeves are still loose, even though I send my measurements to the seller. Everything else is fantastic, including the fabric.
k***r –
Honestly I was skeptical ordering from Ali Express for a reception dress and the quality was spectacular! I love the dress so much and it even came with a detachable train! By far exceeded my expectations especially for the price!
U***t –
When I saw a lot of different reviews, I was worried that the dress wouldn’t satisfy me. So I asked the seller for the real picture before ordering, it was actually beautiful, the use of lace was perfect, the picture behind it was some sample pictures sent by the seller, the sample was ivory, and I bought white, except for the color, they are exactly the same. Hopefully, these photos will be of some help to customers who want to buy.
U***o –
Very good. Fast shipping.
U***r –
Color: Ivory Measurement (Seller Free Custom Measurement) : Chest: 101 Waist: 95 Hips: 100 Shoulder to Floor: 151 The dress is in line with the introduction, and I hope this information will help those who want to order this dress.
U***h –
Beautiful brides choose this wedding dress for their wedding. 👍😍🤩
F***f –
Great wedding dress! Fast delivery, just 1 Week. A little bitt big, but its my fault. ❤️❤️❤️
l***s –
Everything was okay.
U***l –
Very beautiful dress, it is very fascinating. 😍😍😍