SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The fabric is great, it looks like made of cotton, and the printing is also very clear. I really like this dress! 100% recommended
Customer –
Amazing beauty, the quality is really great!!!
Customer –
it’s very beautiful,good fabric and good quality
Customer –
Good quality and very beautiful!
Customer –
This dress is very beautiful, the material is good, It’s not transparent at all, and it’s a double layered design.Highly recommed!
Customer –
Fast Shipping,Glad to receive it in 2 weeks,and the quality is very well,Thank you:)
A***i –
Simply Perfect!! It is exactly like in the photo, it has vivid color and beautiful! The measurements is exactly as described, I bought the M knowing that it would be a little baggy in the chest, but I gave it a little bit and it was perfect. I tasted exactly this dress from H & M, but I had XS, so I put it here on the there and I swear I can’t see any difference in the quality of the original
Customer –
High quality dress, good fabric and very beautiful color
Customer –
Super happy to have received the suit within 10 days. Very nice, the fabric is not thin and looks great. The color is as shown in the pictures. I am very satisfied.
Customer –
Good quality ! I’m happy with this order,exactly like the pictures
Customer –
Extremely perfect! size fits well,and high quality,came two weeks!
Customer –
Great fabric, very good quality, beautiful dress as pictured, Highly recommend!
J***b –
The color is beautifully refreshing, very feminine and playful cut. The quality is good, but the zipper is very sensitive and stuck/could possibly. Quickly diverge. Otherwise is very pretty and pleasant. I’m satisfied! Thank you
E***s –
Beautiful very fitting the size, the fabric better than H & M
Customer –
The fabric is cotton,and the color is so beautiful!