SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
u***c –
very good. The dress is paired with a belt. Thank you very much seller. I recommend!
Customer –
Wow! ! This dress really surprised me! ! I’m so glad I bought one!
Customer –
Wow, I was really surprised to receive the goods. I’m really happy. I strongly recommend purchasing!
Customer –
Wow, I was really surprised to receive the goods. I bought a very elegant dress for very little money and it’s versatile. I am really happy and highly recommend purchasing!
Customer –
Unique dress This material is very comfortable for the body and amazing! ! ! The value of all the pictures took only 20 days. arrive?? definitely recommended it!
Customer –
Perfect. This dress is great. The color is beautiful, just like the picture, the material fits well and the description is correct!
Customer –
Love, love, love this dress This dress is great. The shipment is very fast. It fits perfectly and the quality is good.Clothes at such a good price!
Customer –
Wow, this printed dress is really great. The print is clear and there is no color difference.good good good
Customer –
Love it.Amazing.The best quality.Perfect everything.I am very happy.Thank you so much
d***a –
Much better quality from the first one that has purchased. I like the colors and the shape. Fit me well. For the price is OK. Thanks.
T***s –
Very nice print and quality.
P***t –
Almost like the photo. 3 buttons instead of 5 on the sleeves. The fabrics imitates the visual appearance of flask very well. I’m doing it in m and it comes down to my ankles. The dress is well cut and very nice has worn. The belt buckle on the other hand is made of plastic and of very poor quality. For 26 € shipping cost included I am really very happy with my buy. I recommend. Due process👍
R***r –
Beautiful and sweet cloth