SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It arrived quickly, this beautiful dress, thank you so much, the excellent quality is better than the look, the fabric and the divine seams
p***r –
It was very cute packed in a bag with Hearts. The dress feels good, a little loose in the chest but otherwise it’s good
M***b –
The cloth is cool and slightly spacious but the dress is great and the shipping is fast
D***. –
Parameters 82-64-94. In the back. 175 growth. Took M. The waist is high, you have to think something. But satisfied with the purchase
I***g –
I asked him and I got two weeks sweet same picture light cloth is not standing the same design
n***r –
O bnaaaat yibal and the same picture if Mo sweeter yet😍😍Wali YEPI intermediate Trust continue Instagram illl_qw
Customer –
Not a bad dress. Of course not exactly like them in the photo and the first review (most likely a dummy🤫) But still not bad. Not so lush. With the lining, the problems are not big. but looks nice in general. In my photo under the dress is wearing a lush clothes👋
U***c –
it is a beautiful dress, well made. Will look great in the summer. It’s lined.
M***. –
Yahweb arrived like what is in the picture exactly and the sizes of the exact
A***a –
Really love this dress, it fits me perfectly at the waist and the length is perfect for my height as well. I recommend for you to buy this dress. You won’t regret😊 Measurements: Height – 155, Weight – 43, Waist – 27
Customer –
Good quality dress, but the fabric is thinner, than I expected. It is true to size, but if you wear EU size S it’s better to take M, because S corresponds EU XS or even XXS. This size S is suitable for a VERY slim girl. The shipment is really fast!
s***y –
The dress is beautiful and its cloth is luxurious in a light, medium size
U***r –
A beautiful dress. Beige fabric. Kapron. Bought XL because of the usury. 180 growth. But a little big in the chest. Wears 44-46 Russian size.
e***e –
This dress has beautiful seams but the buttons are a little off. Sheer Fabric gorgeous
v***r –
Everything is very carefully done, the seams are smooth, the buttons are sewn smoothly. The quality is nice, but the lining is also synthetic. With the size I did not guess, I took XL for a weight of 65 kg (as in their table) but very large, straight for a piece of 5 cm almost) but this can be strangled, everything else is good.
L***g –
material is a bit thin and light, but still good, this dress fits skinny women only, I wear USA size 5/6 juniors and size medium fits me ok
t***a –
The color is more creamy than expected white as in the pictures, but other than that dress is lovely and quality is too good.. the seller is good in communication and shipping faster.
A***a –
Everything is fine, I ordered it for size 46, the village is good. The only thing is, it is not clear why huge pockets are needed there, thick sides are drawn because of them)) I took them to the atelier, they were stitched, and I cut off the pockets myself so that they would not create volume.
K***i –
Arrived for my client, the request is as much as I want and thank God A medium to ask Ali Express to request a follow-up to hand over any break or lack of FLOSSK recovered, God willing, noraa.shop My Channel is down by the best stores and products with the most sought after links from zubaini, sherfini donations and noraashop discount codes