SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
r***r –
This is my second time buying from this seller, and the quality is very good.
A***F –
It’s chic, the material is soft, it’s nice, but it’s a little electrified, it’s super, but the Shadi is a little buzzer, I’ll put it on the last bell😋
А***а –
Girls and boys I fell in love with this dress!!!! Damn it is shocking, sits on the current figure so emphasizes everything you need🥺And the fabric is very nice!!💗💗💗
H***a –
I adore him, that’s what I wanted. Delivery to the point of delivery, everything is fast (took 2 weeks). The quality is excellent. The material is as gentle as silk. Took it with a purple tint-it looks super, and the size came out according to the figure (I took the S for my S). Happy with everything, thank you all.
Customer –
Not bad dress 176 height, just below the knees Waist 64, dress close to it, but it’s not bad, perfect fit I have no breasts, it would be nice to sew on the inside, or a bra without straps for visual filling Material chic glitter The dress beautifully emphasizes the shoulders, arms, adds femininity
a***a –
AAAAAA ….. I think all the reviews keep saying the same thing, and yes!!! It’s beautiful-beautiful-comfortable♡!! Fell in love .. The material is great, light, delicate, no shine♥︎ My parameters: 172/43…88/56/90
b***r –
How beautiful!!
b***r –
This outfit is better than I thought.
j***r –
if you have anything above a b cup size up like way up i got a medium and i still couldnt fit it bc of my chest im a 32DD/34D its super pretty though :,) i shouldve gotten a large
r***m –
The perfect weight for this type of dress, color is accurate too.
v***r –
Very beautiful. Daughter wears both on body and blouses. Thank you.
w***r –
The dress is super, I suggest delivery in time.
L***a –
Milk dress • I’m wearing size S, back fastened tight, but you can breathe. Straps with ties, the dress itself does not shine through. For my height, such a length is not very successful as it seems to me. • My parameters: 161 height, 86-66-90
w***r –
I really like it I really enjoy the feeling of the fabric and really everything about this dress ~(≧▽≦)~.
i***r –
The dress is chic, but I thought the fabric would be nicer.
J***s –
Of my best purchases. I recommend it widely Its fabric is soft and heavy as the dress has background The color is like the picture, I love it And I arrived fast