SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
Customer –
This black dress is really beautiful, sexy and elegant. I am very satisfied. It is very suitable for going on holiday. It will arrive in about 2 weeks, and the transportation speed is very fast. I recommend it.
Customer –
It was perfect, excellent quality product, arrived in less than 15 days, I was surprised by the speed and quality of the product. I’m in love. Came exactly as the picture did.
Customer –
It’s a beautiful dress, sexy and cute. Under the parameter of 88/99/90, I ordered size M, which is very suitable. I like it very much, and I like the color black very much. I am very satisfied.
Customer –
I was very surprised by its quality. I bought a similar dress from another shop, and I found this one is really much better. Here we have a tassel effect, and it is double! thank you
Customer –
Great, my heart is pleading… I am very moved not to be a feminist when I wear your normal size, but this dress has left a deep impression on the people around me. I don’t know how beautiful I am. I recommend X10000
Customer –
This dress is even more beautiful than the one in the model picture. The whole one stands out in the crowd. It’s also very suitable for traveling. It’s nice to take pictures and I like it very much.
Customer –
The fabric feels too comfortable to touch, and the length is also very suitable. I really like it and it is suitable for holiday.!Recommended!
Customer –
Very beautiful skirt. The quality is so good. Tassel design, elegant and sexy! I like it! The parcel arrived in time and I had a pleasant holiday in it.
Customer –
Unique dress This material is very comfortable for the body and amazing! ! ! The value of all the pictures took only 20 days. arrive?? definitely recommended it!
Customer –
I didn’t expect a fringed dress to look beautiful on me. The size is very suitable and deserves five-star praise. Highly recommended!
Customer –
Wow, this dress was delivered to me in less than two weeks, and the delivery was timely. My friends all bought this dress under my recommendation. It is a good thing with good quality and low price.
H***b –
this dress exceeded my expectations, it is such a fun dress. lightweight and a good fit I’m happy with this purchase.
M***a –
I loved it, beautiful and very good quality, I recommend it quite a bit.
J***z –
Is beautiful. I asked myself for one size more and it’s too big for Me. You have to order the same size you wear.
1***r –
Amazing dress, loved it. It looks soo great !!!! Arrived very quickly to France, thanks to vendor for fast delivery. Ordered in size M, better to choose lower size.