SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
F***e –
Recommended 100%
d***r –
Very fashionable pleated dress, the color is consistent with the picture. My height is 167, weight is 60kg, and it is a bit loose, but I feel very suitable and comfortable to wear
t***r –
This skirt is very long, my height is 166, and I ordered xl. After wearing it, it has already dragged the floor, with a large neckline, and it is very elegant to wear. I like this skirt very much
a***r –
I like this green dress best. The color is elegant and consistent with the picture. The fabric feels very silky and comfortable to wear,
B***e –
The black one-piece is elegant, the back is sexy with a strap design, and the dress is long, so it is the one that wipes the floor it is.
B***e –
The speed of shipping by the seller is very fast, the quality of the clothes is fine, it is not cheap to look at, the clothes are also very reliable.
B***e –
The quality of the clothes is very good, so you can freely change the straps on your back. I like this design very much.
B***e –
The clothes are very fast. What I ordered is black and the quality is very good. The fabric looks like a terminal. It’s very smooth to the touch, and the hem of the clothes is very loose. The back has to be tied and adjusted manually. Speaking as a whole, it’s a very pleasant shopping.
B***e –
I like the black dress. The clothes are long. When I received it, the quality of clothes is very good. It’s a terminal surface. I like the fit so much, not the two-piece. I like it. It’s elegant when you wear it.
B***e –
The quality is good, there is no thread, and the size is good.
B***e –
The color is very nice, consistent with the description in the picture, I am very satisfied
B***e –
The quality is good, there is no thread, and it is very smooth to the touch, the attitude of the seller is very good, and the clothes are also consistent with the description do it
B***e –
I like it!!! Quality good!!!
B***e –
The upper body is slim and the quality is good, so the clothes are elegant overall.
B***e –
The quality is very good, recommended