SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
LOCATION |
*ESTIMATED SHIPPING TIME |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
a***g –
Stunning dress from fabric to appearance! All shovchiki are even, there is no marriage. My parameters: OG-80, from-60, O-98 The size m of the SAT is perfect, I could take it to make the skirt look more loose The color in life is not like a photo, more swamp-green, and not dark light green, take this into account
g***a –
Very beautiful dress, rout “s” since I’m thin. Unfortunately I could not lace up behind, there was no help nearby. It was well packed, it feels nice to the body, although in the photo it is a little darker than in life, but it’s okay. Delivered quickly, literally waited 1,5 weeks.
j***a –
Super Mega duper cool dress No thread, no marriage, the fabric is very nice
2***r –
In the chest area something is wrong but generally satisfied
Customer –
I really like it and it fits perfectly but it’s hard to take off because it fits my body perfectly.
Customer –
Very beautiful dress, ordered for prom The fabric is nice to the body, 87/64/104 m fit perfectly I really like the way the back looks, no defects at all, I came to the Moscow region very quickly at the checkpoint, in 2 weeks
K***o –
Beautiful quality and fast shipping like always
r***k –
the dress was gorgeous, especially for its price. it’s a little bit weird on the bust area, but the back strings can help with adjusting the fit and wearing the proper undergarments/shapewear can make it look better. my hips are a bit wide so i thought i might’ve made a mistake ordering a size m (since i’m an m-l) but it was perfect, an L would’ve been a bit too big (my bust is d75/34d, waist is 27-28in, hips are no more than 40in). i ordered this for my graduation party and i am very satisfied, the dress arrived in about 10 days.
S***ü –
It was very beautiful. Thank you very much.💞💞💞💞
B***n –
my bust : 89cm,waist : 70cm ,weight : 60kg , I’m 1m60. The dress is sooooo pretty I’m in love , this summer is going to be so good. The dress fits well on my body , I’m usually a size M in Europe but I took the recommendation of the seller who was very helpful. The dress arrived in less than 2 weeks I believe. The chest areas is a bit strange because my chest is too big to align as intended but it’s not evident to other eyes for me. The lace is just decorative it does not particularly hold the dress up on my body 😂 Overall I’m very happy , this is a unique model and I thank the seller for honesty
Customer –
Thank you very much to the seller. Was very interested. And the dress as you can see in the picture.
•***유 –
The dress is stunning and the size is perfect for me. It doesn’t stretch that much but I love that it hugs my waist perfectly! Fast shipping and delivery. product quality 10/10
D***a –
Good afternoon. Thanks to the store for quality and service. The dress is excellent, exactly what I expected. The color is Olive, a little in Golden goes.
Customer –
very beautiful and fit’s the description. the only thing that wasn’t fit it was in the chest Because my chest size is c and the cups fits to a smaller size.