SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
Customer –
This dress brings me good luck. He agreed to my invitation to marry. Please wish us happiness
Customer –
This beautiful dress should be shared with everyone! I really like its trailing design! Not too long, suitable for daily wear
Customer –
Very princessy, perfect for summer, the fabric is comfortable
L***s –
It’s very nice, if I recommend it♡Plus it arrived long before the delivery date
i***r –
It arrived earlier than I thought it would which is basically perfect tinting for what I was doing this weekend! Fits amazingly but it’s a bit dirty in the picture because my dog got to the parcel before I did lmao
А***л –
All as picture, matches. And size too👍
J***J –
I think I got a Small for this dress and I am 116lbs, 5’2, and 32b bust. It fits well but it’s slightly loose on the sleeve for me. My bust area, I have to wear a push-up bra to fill it up and it is still a bit loose but it’s more doable. The waist area fit just right. Not too tight or loose but I actually would love it more if it is more snug around that area. Overall, I am a happy camper 🙂
a***r –
Perfect
E***N –
Is this dress a joke🎉
T***a –
Very cool dress! Quality, beautiful light fabric ~💙
m***z –
Very nice and the color not to mention.
Customer –
I was very anxious when I was really getting the same, but there is no need it came 11 days before the estimated delivery date, I told the Turkey
R***ç –
It’s come to 10 days. Just like in the photo, it’s great. Take it!!
E***N –
(merchantgiirl) 8 day 🦋