SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
Customer –
We liked a lot, product match with the image, if a little darker, but very beautiful. Also the size, following the measurements indicated at the time of purchase, we have been correct. The fabric of the expected quality, given the price.
D***n –
very elegant dress i love it and recommend it
K***a –
i bought it for my sister’s wedding. this dress is everthing. neat sewing, no thread.true to size. it fits me like a glove. thanks seller!
a***a –
The dress looks very good and has a booster with whales inside the chest.
j***r –
The dress I love the fabric is not thin and it is double fabric very nice not transparent at all, it looks very expensive I recommend it, I buy it for you graduation when I have the graduation pictures I will update, super nice and arrive fast, the communication with the seller is excellent.
A***n –
Perfect! Take it! Do not regret! Fabric pulls well
k***k –
so gorgeous x
J***a –
A series of bottled greens, Duye garnum. Material-thin knitwear at 2 Shari, and you can’t wake up. Before the city for 9 days. For my son, it’s just a witch!
J***a –
Chic corset evening dress. For my parameters 84-63-83 height 167 cm I fit size XS perfectly, sat down freely as I wanted. Color chose Emerald. Polyester and cotton material, very pleasant to the body and easy to iron. The length for my height is excellent. Can be worn with heels and without, there will be a small train. Quality is high. The seams are even, without gaps, gaps and sticking out threads. for the summer is a great dress, looks expensive and spectacular, at the same time feminine. Recommend💗
V***a –
Good fit, the color is not accurate but not bad. It looks like chiffon but it is a more tiled fabric
J***a –
The dress is beautiful. The fabric is of good quality, I thought it was a corset included but it is only rods in the front
Customer –
Love this dress got it for my mom she looks great in it fits skin tight and just looks so pretty
3***r –
Lovely 359961124000/10 dress