SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
Wedding Dress Sweetheart Bride Gowns
Original price was: $1,172.65.$820.86Current price is: $820.86.
k***r –
I’m fascinated by this dress, and I already have very similar clothes, but this one is better, really comfortable, and it stretches a little!!I love it!!
h***r –
I like this dress, it’s beautiful, the quality is good, and the delivery is quick. I will continue to pay attention to this store!!
s***s –
There are two rows of buckles on the side of the clothes, and I like this design. The fabric is relatively soft, and the shape of the clothes is very close to the body, which can show the curves of the body. Overall, I am quite satisfied
m***y –
not bad.
F***e –
The color is beige, very beautiful and soft to touch
F***e –
This dress is perfect for taking photos at the seaside!! I love it!
E***s –
Very cute makes the shape of the body very cute
F***e –
A beautiful dress arrived in my hands in just 13 days, and I will wear it on vacation.
j***m –
Its perfect the most beautiful beach dress ever!!!
F***e –
This is a must-have dress for vacation! I really like it. It looks great on me
P***e –
Truly spectacular
U***r –
Dress is gorgeous with very good quality, I tried leaving a picture but the app was giving me a hard time
V***k –
I sometimes question quality of product when it’s not the actual name brand; however, this product does not disappoint! Fits amazing! I’m 5’1” and the length is perfect! The pattern of the knitting is exactly as pictured.
Customer –
Beautiful, it is good to the body, and it is very well made
L***a –
Beautiful dress
J***t –
great looking dress fits perfect for my body. My height is 5 feet 3 and I weight 114 pounds. Everything is perfect for me. Looks really expensive and chic. Very sexy. Thanks seller .
t***t –
One of the best Ali purchases so far!!!! Super cute!!!
Customer –
I am very impressed. Wasn’t expecting much and was nervous the quality would be poor due to the low price. I am blown away and so glad I didn’t pay $100 or more from resellers. It even arrived 10 days before anticipated. Will be making more purchases from this seller in the future.
J***s –
I just loved this dress, and it really is just like Zara🥰Buy without fear arrived with 20 days for me in Brazil, I live in Brasilia❤️
M***a –
Very beautiful. The fabric looks like wool so it’s a little warm