SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION |
*ESTIMATED SHIPPING TIME |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason. If you did
not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lalbug (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lalbug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Feel very comfortable, workmanship is very satisfied, very good! This shape suits my figure very well. It makes me wear it and I don’t want to take it off. I love it so much! This fabric is very light, not bulky feeling, good quality, looking forward to the next purchase
P***N –
This dress is of a very good quality. Lightweight fabric, perfect stitching finishes. Size S corresponds to a 34. Very refined, the zipper stops mid-back, then there is a button at the neck it is very pretty and above all practical to dress. Very good point: I have dark skin and you can’t see through it. I recommend this article!
3***r –
We never expected what I expected such, true short short Shui because their sizes are small and long sleeves, but they have a imagination, they are bigger than your size💗
r***r –
Sweet tricks and cloth are crazy but you are measured by a meter and a week and the seller is very helpful same picture Jani and after the length of the dress make sure that it is your size
Customer –
Very nice but do not expect the raw material is reasonable for its price I liked once
H***a –
Sweet and beautiful dress follow the size table as it is covered with clothing because it is supposed to be tight and fixed on the measurements of the body
T***M –
Good product! Thank you♡
Customer –
Looks exactly like the picture. Size vise if you have a more flatter chest take your normal size if not i would recommend going a size up.
L***シ –
The dress is made of a small waist and a small waist🥹The price is cheap and sweet especially for the very quality of the dress deserves praise
H***a –
The dress is chic. for its parameters, 86-72-89, took the size L and did not regret. Summer, beautiful, gentle. thank you seller.
N***a –
High-quality, beautiful, but on a very small chest (zero). Did not fit.
Л***о –
I ordered for my prom, I was afraid not to come in time, and the quality will be bad, but I was wrong, the delivery is fast, and the quality is the same as the price, I wear with a corset
v***v –
The dress is very good, the thread does not stick out, the quality is fire My height 178 all cool
0***r –
The dress is just super, incredibly beautiful, but after reading the reviews, I ordered it (many wrote that it is very small), I came a big one, so I had to order another smaller size (I did not issue a return) My parameters are 173 height, weight 52 (+-2), OG 78 from 65, about 88
A***a –
The dress is very beautiful. I advise. Took the size for her height 173.
z***. –
Just plain plain🔥Came the Duer shvidko. On parameters 84-70-95 L
a***r –
Very beautiful dress, 165 height, waist 65, size M fit perfectly